Terms & Conditions
1. About Us
We are Fooderoo Ltd 71-75 Shelton Street,
London, WC2H 9JQ. We are a company registered in England and Wales, with a registration number of 01107406..
2. Our Website
2.1 Personal use: You are personally welcome to use our website to browse our information, access your online account or Bonus Card information, or to place an online order.
2.2 Hacking: You must not hack into our website, attempt to post content which is in any way offensive or obscene, or use our website or your online shopping account to distribute any kind of computer virus.
2.3 Linking: You are not permitted to link to our website from any of your own sites or business pages, without our express prior approval.
2.4 Accuracy: We try to ensure that any details, descriptions and prices which appear on our website are accurate. Sometimes errors can occur. We will try to rectify pricing errors as soon as possible. We reserve the right to correct any error or omissions without any prior notice.
2.5 Third party links: We may include links on our website to other sites that are not controlled by us. We are not responsible for any content on such websites.
3. Intellectual Property
3.1 Content: All copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the website shall remain at all times be vested in us or our third-party licensors. All rights are reserved.
3.2 Use: You may use the content on our website for your personal use in placing orders through our website or informing yourself in respect of our business. However, you must not otherwise copy, reproduce, transmit, publish, display, distribute, commercially exploit, use or create derivative works of any material data and content on our website without our prior written permission.
4. Setting up an Online Account
4.1 Age limit: You must be over 18 to set up an online shopping account with us or to place any orders. We are entitled to rely on your account set-up information as confirmation of this.
4.2 Delivery address: You must have a delivery address within our delivery area. You can check if we deliver in your area here.
4.3 Payment: You must have a valid debit/credit card, PayPal account or VISA Checkout account, in your name, attached to your online shopping account.
4.4 Update your information: You must keep your contact details updated, so that we can speak to you about your orders. You can do this via your online account or by calling our friendly Customer Care team.
4.5 Keep details safe: You must keep your username and password safe. You will be responsible for all activities and orders made under this username and password.
4.6 Monitoring: We monitor and track all online purchases and transactions. We reserve the right, at our sole discretion, to suspend or cancel any customer online account, at any time.
4.7 Agreement: You must agree to these terms and conditions in their entirety to shop online with us.
5. Online Prices and Payment
5.1 Prices: When browsing our website, the prices shown will be the prices available for next day delivery. Once you have logged in, picked your products, and selected your delivery date, the prices displayed at checkout will be the prices you will be charged. You will not be charged until your order is ready for delivery.
5.2 Errors: It is always possible that, despite our best efforts, some pricing on our website may not be correct. We reserve the right to refuse to process any order placed on our website based on information that may contain errors or inaccuracies, including, without limitation, out-of-date information regarding pricing or delivery. We will endeavour to inform you by email where there is a pricing mistake in an order you have placed, giving you the option of continuing to purchase at the correct price or amending the order. If we are unable to contact you, we may at our discretion, decide to cancel the order. If the pricing error is obvious and unmistakable and could have reasonably been recognised by you as genuine mispricing by us, we do not have to provide the products to you at the incorrect (lower) price.
5.3 Minimum order value: The minimum order value for online orders is £50.00. The minimum order value is calculated after all discounts and promotional offers have been applied.
5.5 Delivery: All delivery slots, including next day delivery slots, are subject to availability. You must complete your order (including any amendments) by 11pm on the day before your order is due for delivery. Further information on deliveries can be found in the Delivery section.
5.6 Methods of payment: We accept payment from MasterCard, Visa Credit, Visa Debit (UK registered cards only and a valid PayPal account. The address to which the card is registered must be the same as the billing address. The card used to confirm the order must be the same card used to complete the order. We do not accept cash, cheques, in store money-off coupons, gift vouchers or Fooderoo printed coupons online.
5.8 Failed payment: If we are unable to process your pre-authorisation card payment on the date of placing your order, your order will not be placed. If we are unable to process your amended order pre-authorisation payment, then the amendments will not be made to the order.
5.9 Order acknowledgment: When you have placed an order on the website, we will send you an email acknowledging your order. This is not confirmation that your order has been accepted by us.
5.10 Contract: A legally binding contract will only arise once we have completed delivery of the products to you. Once we have delivered the products to you, you become the owner of the products. You will have no legal liability in connection with your order until the products have been delivered to you.
5.11 Images: The images of the products on the website are for illustration only. Your products may vary slightly from those images. The packaging of the products may vary from that shown on images on our website.
5.12 Availability: We do our best to ensure that we have a wide range of products available every day, but sometimes we run out of certain products. If we have run out of any products that you have ordered, we will try to replace them with the same product of a better value, with no increase in the price you pay. We will never replace unavailable products with products of a lower value or smaller pack size. You will not be charged for any products which we do not supply.
5.13 Not for resale: We do not supply products for resale unless we have specifically agreed this with you in writing. All products supplied for your own use.
5.14 Statutory rights: Our products aim to comply with your legal rights to be of satisfactory quality, to be fit for purpose, and to match their description. These rights are known as your statutory rights.
6. Amending or Cancelling Your Online Order and Refund Process
6.1 Amending your order: you can cancel or amend your order at any time up to 11pm the day before your order is due to be delivered. We allow up to five amendments per order if the order value is increased during an order change. If the order value remains the same value or less, there are no limitations on how many times you can amend the order. All increases in order value are subject to the pre-authorisation check on your payment account.
6.2 Cancelling your order: You also have a legal right to cancel an order at any time up to 14 working days (not including Saturdays, Sundays or public holidays) from the day after the day the products are delivered to you. You are welcome to change your mind and decide that you do not want to keep a product. You can notify us of your decision to cancel and receive a refund. This right to cancel does not apply to:
6.2.1 perishable products, such as fresh food or drink; and/orperishable products, such as fresh food or drink; and/or
6.2.2 items which cannot be resold for health and hygiene reasons once unwrapped (for example, personal grooming products and certain baby products etc.)
6.3 How to cancel:
6.3.1 To cancel an order before 11pm: Please either log in to your online account, select order history, and cancel the relevant order, or contact us via our Customer Care team. You will need to provide the email address registered with your account and confirm the order number you wish to cancel. The pre-authorisation on the card will be cancelled.
6.3.2 To cancel an order after 11pm: Please contact our Customer Care team, by filling in this online form or call Customer Care on: 07462461860 and provide the email address registered with your account, and confirm the order number you wish to cancel. The money will be refunded to your account as soon as possible and, in any case, within 14 calendar days of notification of cancellation.
6.3.3 To cancel an order once the goods are received: Please contact our Customer Care team by filling in this online form or call Customer Care on: 07462461860 and provide the email address registered with your account number. We will process the refund as soon as possible and, in any case, within 14 calendar days after the day on which we receive the products back, or 14 days after the day on which you gave us the evidence of having sent the products back, whichever is sooner. We will usually refund you by the same method as your original payment.
6.4 Reasonable care of goods: You must take reasonable care of the products to be returned and store them in an appropriate manner, e.g. frozen products must be kept in a freezer. Unless the products were misdescribed on our website or are faulty, we may require you to return the products at your own cost. The products must be returned undamaged and in the original packaging.
7. Our Liability
7.1 Unrestricted by law: Nothing in these terms and conditions will restrict our liability for death or personal injury resulting from our acts or omissions, breach of contract, or breach of statutory duty.
7.2 Statutory rights: Nothing in these terms and conditions will restrict any of your statutory rights.
7.3 Limitation of liability: We will not be liable for any indirect or consequential loss, or damage, or loss of profits, or reliance you may have had in having the products or your order delivered to you, which arises out of any failure by us to supply the products or your order to you.
7.4 Force majeure: We will not be deemed to be in breach of contract or of these terms and conditions as a result of any delay in our performance or failure to perform our obligations if that delay or failure to perform is due to any cause or circumstance beyond our reasonable control including, but not limited to, fire, flood and other acts of God, strikes, riot, accident, disruption to energy supplies, civil commotion, acts of terrorism or war, breakdown of equipment and road traffic problems.
7.5 Maximum liability: Other than as set out above, our maximum liability arising out of any order for the supply of products to you will be limited to the price of the products contained in that order.
8. Variation to These Terms and Conditions
8.1 Notice: We may change these terms and conditions from time to time and will you of notify this by stating the date of the version at the top of this page.